25 years of training experience has taught us that the successful transfer of knowledge or skills to learners requires good instructional design and delivery.
Ever attended a training program that didn’t flow or in which you felt confused or bored? Instead of being inspired by the content and taking in new information, you’re watching the clock and wishing that people would stop dragging out the day by asking questions?
If that sounds familiar, then it probably had nothing to do with the subject matter and a lot to do with how the training program was designed and delivered.
Even if your staff are not always excited about attending training, the reality is that most organisations need to train staff in subject areas that are business crucial, even if they are considered dry or technically focused.
How do you ensure the information is transferred in a way that your staff will gain the intended value?
25 years of designing and delivering training have taught us that to successfully transfer knowledge or skills to the learner – regardless of the content – the design and delivery of a program needs to :
- Be straight-forward and easy to remember
- Be engaging and relatable
- Enable the learner to leave knowing how to apply what they have learnt into their everyday role.
We asked one of our lead instructional designers, Penny Salazar, about the value of instructional design in training.
What turns complex or mountains of content into impactful training that works?
“An instructional designer’s job is to focus on outcomes and put learners at the centre of the training experience. Our job is to build engaging learning activities and develop ways for learners to practice skills in a way that is as close to real life as possible. Combine this with an excellent facilitator, and it is a recipe for something magical.”
So, how can you evaluate your program design to see if it will create an awesome training experience before you commence training?
We always start by looking at the purpose of the training program, or learning outcomes. Some training programs need to equip learners with the knowledge and skills they need to do a specific job, whilst other programs focus on cultivating new or improved ways of thinking. This might be to drive business or culture improvements, such as an increased focus on workplace diversity and inclusion. We ask “What do we want learners to DO / BE / ACT as a result of the training?” This provides the training roadmap to check off against both during, and at the end of the training design process.
How do you make sure people retain and use the knowledge beyond the training program?
Organisations want to know that their training investment will have an impact beyond the training session. If your training program is all theory information and content without giving people the context – a ‘why’ for being there – then it’s unlikely your training is going to be sustainable. Our training program design gives a big focus on the “why” – because when people get the importance of how the learning can impact their role (and life) at a personal level – they ‘own’ the learning experience. We also focus on how the design of the training motivates learners to apply what they’ve learnt into their day to day work life so learning outcomes and positive habits become the “new way” of getting things done – and that’s what training is all about.
In summary, if you ever receive feedback like ‘boring’ or ‘didn’t understand’ look at your instructional design first – it makes all the difference towards achieving the outcomes your organisation wants, and just as importantly – gives learners a really enjoyable training experience.
Want more information on how we can help design bespoke or customised training programs you can own, email us firstname.lastname@example.org
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Our sister organisation Safety Dimensions can instructionally design a program that meets your needs – call them on 1300 453 555.