Cancellations, Refunds & Transfers
Due to high demand, should you wish to cancel, your full course fee is forfeited. However, up to 2 working days prior to the start of your scheduled program, you may replace yourself with another person for that program, so long as your replacement has completed all required pre-enrolment paperwork 24 hours prior to the program commencing, or your course fee is forfeited in full.
The only exception to this is in extenuating circumstances, such as bereavement, hospitalisation etc., for which you may be asked to provide evidence.
What if we cancel a program?
Should we cancel a program for any reason, you will be given notification of cancellation 1 week prior to the advertised start date and your course fee will be refunded in full, unless you choose to transfer to the next available program date. If you are booking flights and accommodation to attend one of our programs, please contact us before you do so we can confirm the program is proceeding.
You are permitted to transfer your enrolment to the same program on a different date one time only, if you let us know by phone or email at least 10 working days before
the commencement of your program. Date transfers less than 10 days prior to a program or transferring dates more than once are not permitted and 100% of your course fee will be forfeited.